Genpact - Walk Drive for Freshers & Experiencedon 07th Feb 2024
Genpact Mega Walk-In Drive
• Experience: 00-03+Years
• Qualification: Any Graduate
• Job Location: Hyderabad
• Role : Technical Support Sales Domestic Voice Process
Time and Venue
7th February, 11.00 AM – 1.30 PM
F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Contact – Sravya reddy ()
Job description
Mega Walk In Drive for Technical Support Sales Domestic Voice Process on 7th Feb24.
Shifts: Flexible with any shift
Inviting applications for the role of Process Associate- Technical Voice Support (Hindi&English)
Role & Responsibilities:
• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help articles and within the policies
• Replicate customers issue and report necessary bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client process and policies
• Upskill to enhance the knowledge time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Qualifications we seek in you Minimum qualification
• Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
• Freshers are eligible
• Fluency in Hindi and English language is mandatory
Preferred pre-requisites:
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)
v Note: Please carry below documents with you:
1. 3 copies of updates resume
2. 3 Passport size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Pay slip (if applicable)